Refund policy

Pre-orders

TAVU is currently sold as a pre-order. You are charged nothing today. We securely store your payment method and charge the full amount only when your order is ready to ship (currently estimated October 2026).

You can cancel any time before your order ships, at no cost. Because nothing is charged up front there is no deposit to refund. Cancelling simply means you are never charged.

To cancel, open your account and cancel the order there.

Once your order ships, it is covered by the damage and delivery terms below.

If we can't ship within 30 days of our estimated date, we'll email you with a new date and the option to cancel before any charge is made.

Damages and issues
If cans arrive punctured, leaking, or damaged in transit, email hello@houseoftavu.com with a photo within 7 days of delivery. We'll replace the damaged cans or issue a credit — whichever you prefer. Dented cans are safe to drink and do not qualify for replacement.

Missing Deliveries
If your tracking shows "delivered" but your order hasn't arrived, give it 24 hours — carriers sometimes mark packages early. If it still hasn't shown up, email us and we'll send a replacement or issue a full refund.

Subscriptions
Pause, skip, or cancel anytime from your account.

Questions
hello@houseoftavu.com