Shipping policy
Pre-orders
TAVU is currently sold on a pre-order basis. Cans are in production and have not yet shipped.
When you place a pre-order you are charged nothing at checkout. We securely store your payment method and charge the full amount only when your order is ready to ship - currently expected in November 2026.
We will email you before we charge you.
If the ship date changes
If we cannot ship by the estimated date, we will notify you by email before charging you, tell you the new expected date, and give you the option to cancel at no cost. You do not need to do anything to keep your order — but you may cancel at any point before your order ships.
Cancelling a pre-order
You may cancel a pre-order at any time before it ships, at no cost. Because nothing is charged up front there is nothing to refund.
To cancel, open your account and cancel the order there.
Once an order has shipped it is covered by our Refund Policy instead.
Where we ship
We ship to the 50 US states and the District of Columbia. We do not ship internationally, and we do not ship to US territories including Puerto Rico, Guam, the US Virgin Islands, American Samoa, and the Northern Mariana Islands.
Kava is regulated differently across jurisdictions. We do not ship to any address in a state, county, or municipality where the sale or possession of kava beverages is restricted. If you place an order to a restricted address we will cancel it and refund you in full.
We are not able to deliver to PO boxes, APO/FPO military addresses, or freight forwarding services. Orders to these addresses will be cancelled and refunded in full.
If your order is placed through a freight forwarder or re-shipping service, we cannot accept responsibility for the product once it leaves our carrier's custody, and any onward international shipment is made at your own risk and subject to the laws of the destination country.
Age requirement
TAVU is intended for adults 21 and over. By placing an order you confirm that you are 21 or older.
Processing and delivery times
Once pre-orders begin shipping, orders are processed within 1–2 business days. Delivery typically takes 3–5 business days after dispatch, depending on your location.
Orders placed on weekends or public holidays are processed on the next business day. During launch and peak periods, processing may take longer — we will post notice on the site if so.
Shipping rates
Shipping is calculated by the weight of your order, so the rate depends on how many packs you order. Your exact shipping cost is shown at checkout before you pay, and it does not change after you place your order.
Tracking
You will receive a shipping confirmation email with tracking as soon as your order is dispatched. If tracking has not updated after 5 business days, please email us.
Heat, cold, and product condition
TAVU ships as a canned beverage. In extreme temperatures cans can be affected in transit. We are not able to guarantee against temperature damage during heat waves or freezes, but if your order arrives in poor condition, contact us within 7 days of delivery and we will make it right.
Damaged, lost, or stolen orders
- Damaged in transit: email us within 7 days of delivery with photos of the cans and the outer box. We will replace or refund.
- Lost in transit: if tracking shows no movement for 10 business days, contact us and we will open a carrier claim and replace or refund.
- Marked delivered but missing: contact us and we will help you file a claim with the carrier.
Incorrect addresses
Please double-check your shipping address. We are not responsible for orders sent to an address entered incorrectly. If a package is returned to us as undeliverable we will contact you to arrange reshipment at your cost, or refund the order minus shipping.
Questions
Email hello@houseoftavu.com.
Euphoric Elixirs, US Ltd (TAVU)
306 N Commercial St Ste 101
Bellingham, WA 98225-4012
United States